SMS Consent & Opt-Out Policy

Last Updated: January 2026

1. Overview

Krinon uses SMS text messages to send appointment reminders, confirmations, and service updates. Your participation in SMS communications is completely optional.

2. What SMS Messages Will You Receive?

If you opt in, you may receive the following types of SMS messages:

• Appointment confirmations. Confirmation of your booked service appointment
• Appointment reminders . A reminder text 24 hours before your scheduled service appointment
• Service updates . Updates about your vehicle or service status

3. Message Frequency

You will receive approximately 1-2 text messages per appointment that you schedule. Frequency depends on how many service appointments you book.

4. How to Opt In

SMS reminders are opt-in only. During your appointment booking call with Krinon's Voice AI Agent, you will be asked:

"Would you like to receive a text message confirmation for your appointment?" and "Would you like to receive a text message reminder 24 hours before your appointment?"

You must explicitly say "Yes" to receive any SMS messages. If you say "No" or do not respond, no text messages will be sent.

5. How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any text message you receive from Krinon.

• Reply STOP — You will be unsubscribed from all future SMS messages. You will receive a confirmation text that you have been unsubscribed.
• Reply HELP — You will receive information about how to get support or contact Krinon.

Important: Once you reply STOP, you will not receive any further SMS messages, including appointment reminders, unless you explicitly opt in again during a future appointment booking call.

6. Message and Data Rates

Standard message and data rates from your wireless carrier will apply to all SMS messages sent by Krinon. Check your wireless plan for details about text message charges. Krinon is not responsible for carrier charges.

7. Privacy and Data Security

Your phone number and SMS consent information will be:

• Stored securely in Krinon's system
• Used only to send SMS messages you have consented to receive
• Treated in accordance with our full Privacy Policy
• Never shared with third parties without your permission (except as required by law)

For more information about how we collect, use, and protect your data, please see our Privacy Policy.

8. Call Recording & Consent Documentation

When you opt in to SMS messages during your appointment booking call:

• Your call is recorded (with consent) to document your SMS consent choice
• The timestamp and recording serve as proof of your explicit agreement
• This documentation is retained for compliance purposes

9. Carrier Disclaimers

• Message and data rates may apply
• Consult your mobile carrier for information about your specific plan
• Krinon is not liable for carrier charges or technical issues on the carrier's network
• Delivery times may vary by carrier

10 Contact Krinon

If you have questions about SMS messages, consent, or opt-out:

Krinon Inc.
157950 Redmond Way #1175
Redmond, WA 98052
Email: info@krinon.ai
United States

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